Frequently Asked Questions
Find answers to common questions about our greenhouses, shipping, setup, materials, and everything you need to start growing with confidence.
About Our Products
How difficult is it to assemble EcoHouse greenhouses?
How difficult is it to assemble EcoHouse greenhouses?
Our greenhouses are designed for easy assembly, with detailed instructions and user-friendly features.
Most models require basic tools and can be assembled by two people within a day or two, depending on the size and complexity. Assembly instructions are included in the packaging as well as on product pages and in your email.
Do you offer customization options?
Do you offer customization options?
We offer customization options to tailor your greenhouse to specific needs, including air vents, greenhouse shelves, planting tables, raised beds, raised gardening bed kits, and additional doors for your greenhouse. Our modular design also allows for length extensions if you need more growing space in the future.
What can be used as a base for the greenhouse?
What can be used as a base for the greenhouse?
Concrete pad: Durable, stable, and long-lasting, ideal for heavy greenhouses. However, it's expensive and time-consuming to install.
Paving stones or slabs: Cost-effective and easy to install, but less durable than concrete. May not be as level or as resistant to moisture.
Wooden base: Affordable and customizable, but requires regular maintenance to prevent rot. Can be less stable than other options.
Steel base: Extremely durable and long-lasting, but also expensive and heavy. Installation can be challenging.
Plastic base: Lightweight and easy to transport, but not as durable as other options. May warp or crack over time.
Direct planting in soil: Free and natural-looking, but may not be as stable and may require additional reinforcement. Also more susceptible to pests and diseases.
What size greenhouse do I need for my garden?
What size greenhouse do I need for my garden?
The ideal size depends on various factors such as the available space, the number of plants you intend to grow, and your gardening goals.
Our range includes sizes to suit various needs, from compact options to larger structures accommodating diverse plant collections.
Is the greenhouse durable against hailstorm?
Is the greenhouse durable against hailstorm?
Our polycarbonate panels are extremely durable and withstand hailstones up to baseball size without damage. The panels flex slightly on impact instead of breaking, making them ideal for areas prone to hailstorms. Our glass greenhouse models feature tempered safety glass that's 7x stronger than regular glass, providing excellent protection against typical hail conditions.
How do the greenhouses withstands snow?
How do the greenhouses withstands snow?
Our greenhouses are designed to withstand snow loads of up to 1.5 kN/m² (equivalent to approximately 150 kg/m²), in accordance with EU structural requirements.
The reinforced frame and high-quality materials ensure durability, while the arched or pitched roof design promotes snow shedding to prevent excessive accumulation. During severe weather conditions, regular snow removal is advised to maintain structural safety.
How do you anchor the greenhouses?
How do you anchor the greenhouses?
The greenhouse kit is intended for anchoring directly into the ground at a depth of approximately 35–40 cm. Each extension includes a T-shaped ground anchor at its base on both sides, providing stable and secure installation in soil.
Do you offer air vents for all the greenhouse models?
Do you offer air vents for all the greenhouse models?
Yes, once you order an air vent for a specific model, you will be sent an air vent which is for that exact model.
A manual vent or an automatic vent?
A manual vent or an automatic vent?
Manual vents require physical adjustment by a person. This includes opening and closing the vents based on the need for temperature control within the greenhouse.
The automatic air vent works without electricity. There is a solenoid valve which at certain temperature opens up the additional vent. And vice versa, once the temperature drops, the vent closes.
What are the additional doors for?
What are the additional doors for?
The standard package includes a door in front of the greenhouse, which is two-part, you can keep the bottom either closed and the window open, completely open or closed.
At the back of the greenhouse there is only a window and ordering additional doors makes it so you can turn it into a two-part door.
Which is better: polycarbonate or glass greenhouse?
Which is better: polycarbonate or glass greenhouse?
The "better" option depends entirely on your specific needs and priorities.
Polycarbonate greenhouses offer superior insulation, virtually unbreakable durability, and more consistent growing conditions with diffused light, making them ideal for practical growing and extreme weather regions.
Glass greenhouses provide maximum light transmission, classic aesthetics, and exceptional longevity, making them perfect for showcasing prized plants and creating multi-purpose garden spaces.
How do your greenhouses compare to competitors?
How do your greenhouses compare to competitors?
Superior Construction – We use 6 mm twin-wall polycarbonate (vs. competitors' standard 4 mm) and 76 mm galvanized steel frames that are nearly twice the thickness of typical aluminium frames. This translates to significantly higher wind resistance (up to 29 m/s or ~105 km/h vs. industry average 20 m/s or ~72 km/h) and snow load capacity (up to 1.5 kN/m² vs. typical 0.7–0.85 kN/m²).
Longer Warranty – Our 10 year frame warranty and 5 year panel warranty exceeds the industry standard of 1–2 years, reflecting our confidence in our materials and craftsmanship.
Complete Package – Unlike competitors who sell "base models" requiring expensive add-ons, our greenhouses include essential accessories like automatic air vents, raised beds, and roof supports as standard features or free gifts.
Proven Performance – Our designs have been tested in extreme climates from northern Scandinavia to southern Spain, with documented testimonials of resilience in conditions that damage or destroy competing models.
Better Value – While not the cheapest option initially, our total cost of ownership over 10 years is typically 30–40% lower than budget alternatives when accounting for replacements, repairs, and energy efficiency.
Shipping Information
What are your shipping rates?
What are your shipping rates?
FREE Shipping
Estimated: 12 to 16 business days
PREMIUM Secured Shipping
Estimated: 8 to 12 business days
Price: 49.99 €
How big is the package?
How big is the package?
ROUND GREENHOUSE
(L × W × H in meters | Weight in kg)
2,07 × 1,10 × 0,35 | 130 kg
2,07 × 1,10 × 0,35 | 145 kg
2,07 × 1,10 × 0,40 | 170 kg
2,07 × 1,10 × 0,45 | 193 kg
2,07 × 1,10 × 0,52 | 210 kg
2,07 × 1,10 × 0,59 | 241 kg
2,07 × 1,10 × 0,57 | 250 kg
2,07 × 1,10 × 0,66 | 289 kg
2,07 × 1,10 × 0,62 | 290 kg
2,07 × 1,10 × 0,73 | 337 kg
ARROW GREENHOUSE
(L × W × H in meters | Weight in kg)
2,07 × 1,10 × 0,30 | 140 kg
2,07 × 1,10 × 0,30 | 152 kg
2,07 × 1,10 × 0,37 | 180 kg
2,07 × 1,10 × 0,37 | 197 kg
2,07 × 1,10 × 0,50 | 220 kg
2,07 × 1,10 × 0,50 | 242 kg
2,07 × 1,10 × 0,57 | 260 kg
2,07 × 1,10 × 0,57 | 287 kg
2,07 × 1,10 × 0,64 | 300 kg
2,07 × 1,10 × 0,64 | 332 kg
What is the refund policy?
What is the refund policy?
Refunds are issued within 30 business days of receiving and inspecting the return.
Full Refund policy is available in HERE.
What is the return policy?
What is the return policy?
Our return policy allows for returns within 30 days of delivery. The item must be in the same condition as received, with tags and in its original packaging.
The customer is responsible for return shipping. Certain items, such as perishable goods and personalized items, cannot be returned.
Where are the greenhouses mannufactured and shipped from?
Where are the greenhouses mannufactured and shipped from?
The products are manufactured in multiple European countries such as Poland, Sweden and Lithuania.
Other Questions
What kind of plants can I grow in your greenhouses?
What kind of plants can I grow in your greenhouses?
Our greenhouses cater to a wide range of plants, from flowers and herbs to vegetables and exotic species. The controlled environment allows you to experiment and grow a diverse array of plant types.
Do you provide an assembly service?
Do you provide an assembly service?
We don't offer an assembly service, but we provide manual instructions that are simple and easy to follow.
We are currently searching a good partner that will assembly our greenhouses and other products.
Do you offer customer support?
Do you offer customer support?
Absolutely! At EcoHouse, we prioritize customer satisfaction. Our dedicated support team is here to assist you with any questions, concerns, or issues you may have.
Whether you're choosing the perfect greenhouse or selecting accessories like air vents and shelves, we're committed to providing helpful assistance to ensure your gardening experience is enjoyable and stress-free.
What does the warranty cover?
What does the warranty cover?
Our warranty for the steel part of the greenhouse is for rust and durability, and for the durability of polycarbonate panels.
If there are any problems with steel itself or rust, we deliver new steel. If there are any durability issues with polycarbonate panels, we will send you new ones.
Steel has 10 year warranty.
Polycarbonate panels have 5 years warranty!
For the Glass greenhouses, the aluminum frame has a 12 year warranty.